Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use Omachi's Corner services.
Last updated: September 8, 2025
1Introduction
At Omachi's Corner, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you:
- Visit our website or use our mobile application
- Place orders for food delivery, pickup, or dine-in
- Make table reservations
- Participate in our loyalty program
- Subscribe to our newsletters or marketing communications
- Contact our customer service team
- Attend events at our restaurant
By using our services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services.
2Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us:
- Contact Information: Name, email address, phone number, delivery address
- Account Information: Username, password, profile preferences
- Order Information: Food preferences, special dietary requirements, order history
- Reservation Information: Party size, special occasions, seating preferences
- Loyalty Program: Points balance, redemption history, tier status
- Communication: Messages, reviews, feedback, survey responses
Payment Information
- Credit/debit card information (processed securely by our payment providers)
- Billing address and payment history
- Transaction details and receipts
Security Note: We do not store credit card numbers on our servers. All payment processing is handled by PCI DSS compliant third-party providers.
Technical Information
We automatically collect certain technical information:
- Device Information: IP address, browser type, operating system, device type
- Usage Data: Pages visited, time spent, click patterns, search queries
- Location Data: General location for delivery zones and nearby restaurant recommendations
- Cookies: Session data, preferences, analytics information
- Log Files: Server logs for troubleshooting and security purposes
Information from Third Parties
- Social media profile information (if you connect social accounts)
- Delivery service partner information
- Analytics and advertising partners
- Customer service platforms
3How We Use Your Information
Service Delivery
- Process and fulfill your food orders
- Manage table reservations and seating arrangements
- Coordinate delivery and pickup services
- Handle customer service inquiries and support
- Process payments and manage billing
Loyalty Program Administration
- Track points earned and redeemed
- Provide personalized rewards and offers
- Send birthday and anniversary promotions
- Analyze dining patterns for better service
Communication
- Send order confirmations and status updates
- Provide reservation confirmations and reminders
- Send account and security notifications
- Deliver newsletters and promotional content (with your consent)
- Respond to your questions and feedback
Business Operations
- Improve our website, app, and services
- Analyze customer preferences and trends
- Prevent fraud and ensure security
- Comply with legal and regulatory requirements
- Develop new menu items and services
Marketing and Personalization
- Recommend dishes based on your preferences
- Send targeted promotions and special offers
- Customize your website and app experience
- Measure marketing campaign effectiveness
4How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Service Providers
We share information with trusted third-party service providers who help us operate our business:
- Payment Processors: Secure payment processing and fraud prevention
- Delivery Partners: Third-party delivery services for order fulfillment
- Technology Providers: Website hosting, email services, customer support platforms
- Analytics Services: Google Analytics, marketing analytics platforms
- Communication Services: SMS and email service providers
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes, court orders, or government requests
- Protect our rights, property, or safety
- Protect the rights, property, or safety of our customers
- Prevent fraud or security threats
- Enforce our Terms and Conditions
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of any such change in ownership or control.
With Your Consent
We may share your information for other purposes with your explicit consent, such as featuring your reviews or photos in our marketing materials.
5Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes.
Retention Periods
- Account Information: Retained while your account is active, plus 3 years after closure
- Order History: 7 years for financial and tax purposes
- Loyalty Program Data: 2 years after account inactivity
- Marketing Communications: Until you unsubscribe
- Technical Logs: 1 year for security and troubleshooting
- Customer Service Records: 3 years for quality assurance
Data Minimization: We regularly review and delete data that is no longer needed, following industry best practices for data minimization.
6Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device that help us provide and improve our services. We use both session cookies (deleted when you close your browser) and persistent cookies (remain on your device for a set period).
Types of Cookies We Use
Essential Cookies
Required for basic website functionality, security, and order processing. These cannot be disabled.
Performance Cookies
Help us understand how visitors use our website to improve performance and user experience.
Functional Cookies
Remember your preferences and settings to provide a personalized experience.
Marketing Cookies
Used to deliver relevant advertisements and measure marketing campaign effectiveness.
Managing Cookies
You can control cookies through your browser settings:
- Accept or reject all cookies
- Delete existing cookies
- Set preferences for specific websites
- Block third-party cookies
Note: Disabling cookies may affect website functionality and your ability to place orders or make reservations.
Third-Party Tracking
We use third-party analytics and advertising services:
- Google Analytics: Website usage analytics
- Facebook Pixel: Social media advertising
- Google Ads: Search and display advertising
7Data Security
We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures
- Encryption: SSL/TLS encryption for data transmission
- Secure Servers: Protected hosting infrastructure with firewalls
- Access Controls: Limited access to personal data on a need-to-know basis
- Regular Updates: Security patches and software updates
- Employee Training: Staff education on data protection practices
- Regular Audits: Security assessments and vulnerability testing
- Incident Response: Procedures for handling security breaches
Your Role in Security: Help protect your account by using strong passwords, keeping login credentials confidential, and logging out of shared devices.
Data Breach Notification
In the unlikely event of a data breach that affects your personal information, we will notify you within 72 hours via email and provide details about the incident and steps being taken to address it.
8Your Privacy Rights
You have several rights regarding your personal information. To exercise these rights, please contact us using the information provided below.
Access Your Data
Request a copy of the personal information we hold about you.
Correct Your Data
Update or correct inaccurate or incomplete information.
Delete Your Data
Request deletion of your personal information (subject to legal requirements).
Data Portability
Receive your data in a structured, machine-readable format.
Marketing Communications
- Opt out of marketing emails by clicking "unsubscribe" in any email
- Opt out of SMS messages by replying "STOP"
- Adjust your communication preferences in your account settings
- Contact us directly to update your preferences
Response Time
We will respond to your privacy requests within 30 days. For complex requests, we may extend this period by an additional 60 days and will notify you of any delay.
9Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 without parental consent.
Parental Controls
- Parents may create accounts for children under 18
- Parental supervision is required for minors using our services
- Parents can request deletion of their child's information
- We will verify parental consent before collecting information from minors
If you believe we have inadvertently collected information from a child under 13, please contact us immediately so we can delete the information.
10International Data Transfers
Your information may be transferred to and processed in countries other than Nigeria, including servers located in the United States or Europe for cloud services and analytics.
Safeguards
- We ensure adequate protection through contractual agreements
- We work only with providers that meet international data protection standards
- Data transfers are secured with encryption and access controls
- We comply with applicable data protection laws and regulations
11Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes:
- We will post the updated Privacy Policy on our website
- We will update the "Last updated" date at the top of this page
- For significant changes, we will provide notice via email or website notification
- We will seek your consent for material changes that affect how we use your data
- Changes take effect 30 days after posting unless otherwise specified
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
12Contact Us
If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:
Email Support
Privacy Officer: privacy@omachiscorner.com
Data Protection: dataprotection@omachiscorner.com
General Support: support@omachiscorner.com
Phone Support
Main Line: +234 (0) 123 456 7890
Privacy Hotline: +234 (0) 123 456 7892
Hours: Monday - Friday, 9:00 AM - 6:00 PM
Mailing Address
Omachi's Corner - Privacy Department
123 Heritage Street, GRA
Benin City, Edo State, Nigeria
Postal Code: 300001
Quick Response: For urgent privacy matters, please call our privacy hotline. We typically respond to privacy inquiries within 48 hours.
Additional Information
Governing Law
This Privacy Policy is governed by the laws of Nigeria and applicable international data protection regulations.
Complaints
If you believe we have not handled your personal information properly, you may file a complaint with the Nigerian Data Protection Commission or other relevant regulatory authorities.
Language
This Privacy Policy is written in English. In case of translation to other languages, the English version shall prevail in case of any discrepancies.